Thank you for asking. Yes, all ticket not marked as Private will go to the forum site, http://support.visualwebripper.com/Forum/
Not sure if you already have seen our video tutorial here, .It's a bit old but still helpful.
Also, all public ticket is searchable in google so just type Visual Web Ripper and your key query.
Not sure how large your scraping project is, but you can consider our Enterprise scraper, Content Grabber. It is based on Chromium, an open source web browser from which Chrome draws its source code.