Latest Inquiries - Data Extraction Software

Error: Object Reference not set to an instance of an object

Submitted: 6/30/2017

Hi,

We have recently downloaded a copy of visual web ripper to install on a new machine, we have not paid for it yet, but are running it on the trial version.

We are trying to run a scrape, and we get this error: 'Object reference not set to an instance of an object'.


Can you help ?  I have attached a copy of the scrape.


Thank you.

John



Ebay3-Antiques.rip

Replied: 7/3/2017 3:48:04 AM

Hi,

Can you provide screenshot or screen video capture? I ran your agent and it works well on my side.

Best regards,

Replied: 7/3/2017 4:45:08 PM

Hi, please find enclosed a screenshot of the error.  It is not running on this side.


Thank you.

John


error.png

Replied: 7/5/2017 12:51:59 PM

Hi,

Have you uninstall and reinstall the software? If this happens again after you do that, we need to look at the issue using TeamViewer since we can't replicate the issue on our side. We can set the schedule in anytime from 11AM to 7PM SYDNEY Time. 

Best regards,

Replied: 7/6/2017 3:36:56 AM

Hi John,

You can send a message via Skype at brianjavier34. You can download the TeamViewer here.

Best regards,

Replied: 7/5/2017 3:49:50 PM

Hi,

I have uninstalled and reinstalled the software.

I can make myself available this evening, and meet with you at 11.00 a.m. your local time in Sydney.

Can you provide me the details to hook up with you at this time ?


Thank you.

John