Latest Inquiries - Data Extraction Software

access denied error

Submitted: 7/7/2017

I started building a new project from scratch starting with

I saved, closed VWR, and went back to it a while later, I got an error saying "Access Denied".  (see attached screen shot and project file).

Any Ideas?


Replied: 7/24/2017 1:14:05 PM


You can use this. It has 30-60 sec delay, enough time for you to login.

Best regards,

Replied: 7/17/2017 10:13:54 PM
Credentials now check out; still getting the issue.

Replied: 7/20/2017 5:34:34 PM
Now getting HTML error (see attached)
PNS Capture.PNG

Replied: 7/12/2017 4:57:20 PM

Greetings Brian-

I did send in a support question to but haven't heard anything back.   In the interim, I switched off the proxy and was able to get in to the site, and build a scrape.  However, now the whole program will lock up when processing certain templates, including "SignIn" and "ClickList".  Unfortunately, it's not consistent; sometimes it will process, other times not.

Replied: 7/10/2017 2:48:08 PM


It seems that some IP address from private proxy switch has been blocked by the website. Please contact their support regarding this problem. 

Best regards,

Replied: 7/18/2017 2:02:23 PM
And when I go through Chrome to the website, the user/password I have set works.
Replied: 7/18/2017 2:31:50 PM


Hhmmm. It seems to be that way. There is another method to scrape the data but it needs manually login in while you run your data. You have to set a page load delay for up to 1 min so that you can log in manually before the agents start scraping. You also have to activate the Navigate in browser button so that you can also login manually in design mode.

Best regards,

Replied: 7/24/2017 2:04:25 PM
Was there an attachment?
Replied: 7/18/2017 6:21:20 AM


Credentials still not working.

See attached video.

Best regards,

Support Inquiry - access denied

Replied: 7/24/2017 2:13:11 PM
I reattached the agent.
Replied: 7/18/2017 1:52:34 PM
I'm not getting the message that you see on the screen.  It's just failing.  Do you think I'm being blocked?
Replied: 7/14/2017 8:35:35 AM


Something is wrong with your credentials

See attached.

Best regards,